The French’s long battle during Covid-19 was never reimbursed

“Relatively tenacious”Guillen certainly is. For more than four years, the 42-year-old Frenchman has been in a stalemate over refunds after cancelling flights during the Covid-19 pandemic that brought the world to a standstill. In late 2019, the head of the medical social services offered himself tickets to go on a «Road Trip » A week with his brother Bali April 2020. Travel costs: 654 euros. Although the trip was expected to be supported with the best of everything, it was ultimately cancelled due to the virus. Although he was due to take his return flight on April 27, 2020, the next day he contacted eDreams, the online travel agency through which he had booked his ticket. Dozens of communications with many different interlocutors followed, all without success. “I have made more than a hundred calls and sent more than a hundred text messages” At the travel agency, the 40-year-old desperately sought reimbursement. In February 2023, eDreams told him that this was still “Waiting for response” Jetstar Asia Airways.

Like Guillen, dozens of French people have never been reimbursed despite being linked to the cancellation of related flights. Coronavirus diseaseThis was the case with Lucille. In 2019, the 24-year-old young woman booked her dream trip with two friends: a vacation to South Korea. The special educator also booked the tickets through eDreams. After the cancellation went into effect, she tried to contact them, but to no avail. “I called them and sent letters with return receipt to the group CEO and head office.”A few months after his first call, he received the following reply: “Reimbursement deadline has expired”. As a result, €700 ended up in the trash and Lucille may never see it again. “I give up”she realized today.