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Passengers wait as a Microsoft service outage causes flight cancellations at New Delhi airport in India on July 19, 2024. VIPIN KUMAR/Hindustan Times/Shut
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Planes grounded, workers laid off, financial markets in turmoil: computer malfunction On Friday, July 19, unprecedented circumstances were causing parts of the world economy to destabilize.
Problem: US cybersecurity organization CrowdStrike’s IT solution has a flaw in its update for Microsoft Windows operating systems. This rules out a cyber attack or computer security issues.
“I personally apologize to all organizations, groups and individuals affected” CrowdStrike CEO George Kurtz said in an interview with CNBC: The bug is currently being fixed and will not affect users of Mac and Linux systems.
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For its part, Microsoft reported ” question” Causes a blue screen. “We recommend that customers follow the recommendations provided by CrowdStrike to correct the situation.”the American IT giant added.
Users are stuck with a “blue screen of death”
“The scale of this blackout is unprecedented and will undoubtedly go down in history””, stressed Junade Ali, a cybersecurity expert. “Direct impact on end-user computers, which may require manual intervention to resolve, poses a significant challenge to IT teams around the world”.
Regardless, it inspired a social network where users could joke around using photos of Microsoft error messages, which is how famous they are. “Blue Screen of Death” (From English « Blue Screen of Death »), shown on countless screens around the world.
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According to the Microsoft publication, the update vulnerability was triggered in France at around 9 pm on Thursday. “This is one of the rare cases where we’ve seen security software cause such a large outage”Kayssar Daher, another cybersecurity expert interviewed by AFP, commented that the magnitude of this phenomenon can be explained by the following facts: “Windows is ubiquitous, and so is CrowdStrike”he added.
Many flights in Europe are disrupted
Following the temporary suspension of IT operations for the Paris 2024 Olympic and Paralympic Games (including authentication systems but not ticketing), the event “Back to normal” this Friday afternoon, according to organizers.
“The Paris 2024 computer systems did not crash beforehand, so if there are some glitches here or there, it is the lesser of two evils”A senior executive at the French sports authority told AFP.
of Many airports and airlines Reported problem. Result: Passengers must be patient, especially in the northern hemisphere, where many holidaymakers leave or return.
“It was difficult to find another flight or train, and the other option was to sleep in the airport.”Anja Müller, a 22-year-old student from the Paris suburb of Roissy, explained that she lives in Germany and has been in France for a week.
“We have been waiting since 3am.”
If the managers of Paris Airports ADP guarantee that its IT systems will not be affected by the outage, the organization also acknowledges the disruptions at Roissy and Orly airports, the two main entry points for foreign Olympic delegations. Panavia France, the budget airline of the Air France-KLM group, was forced to cancel nearly 40 flights.
While several US companies (American Airlines, United Airlines, Delta Airlines, etc.) have resumed operations, their Mexican counterparts appear to still be affected by the power outage.
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“We have been waiting since 3am.”Juan Pablo Olvera, who was stranded at the Mexico City airport, testified. “Due to a system failure, the QR code cannot be used”He noted that long lines and flight delays were reported. Airports in Guadalajara in the west of the country and Monterrey in the north asked passengers to arrive several hours early.
Indian budget airline SpiceJet has resumed manual check-in and boarding while it waits for the power outage to be resolved.
Affected hospitals in the Netherlands
Several hospitals in the Netherlands were also affected, leading to the closure of emergency rooms and the postponement of surgeries.
Govia Thameslink Railway, the largest railway operator in the UK, once mentioned “Maybe canceled at the last minute”the company was unable to access certain driver-related systems.
“Other critical systems, including our real-time customer information platform, were also affected.”the message continues, encouraging passengers to be informed before travelling.
World stock markets fell on fears of such a collapse, which also prevented the London and Milan indices from showing their rate of change for much of the day. At around 6:15 p.m. on the New York Stock Exchange, CrowdStrike fell 8.80% and Microsoft fell 0.42%.
CrowdStrike relies heavily on artificial intelligence (AI) and machine learning, specifically to provide a digital protection platform called Falcon.
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