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SINGAPORE: OCBC Bank’s internet and mobile banking services have been restored after some users experienced a disruption of several hours on Sunday (Sept 1).
The bank said in a Facebook update at 3:22 p.m. that services had returned to normal by early Sunday afternoon.
OCBC Bank apologised for the inconvenience caused and advised customers who had previously experienced difficulties using its services to log in again.
The bank had earlier posted on Facebook at around 11:50 a.m. that users may experience difficulties using its internet and mobile banking services.
In an update at 12:33pm, it added that those services were “gradually being restored”.
“If you had difficulty logging in previously, please try again. Our ATM and card services are not affected and continue to operate normally,” the bank said.
The company added that no customer data had been compromised and customers’ funds remain safe.
The message on its website said that “traffic is too high” and asked customers to wait or come back later.
Those who needed to suspend their accounts and cards were told to do so through ATMs or by contacting their banks.
“We again apologize for the inconvenience and thank you for your patience,” the bank wrote on Facebook.
“We will provide another update when all services are restored.”
One commenter said: “Thanks for your efforts but please fix this issue ASAP, thank you.”
Another said they were unable to pay for their food using the QR code.
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