[ad_1]
Next week (17-21 June) there will be a focus on the Isle of Man Care Friends and Family Testing (FFT) Survey, a move designed to increase the number of people providing feedback on the care and treatment provided by Isle of Man Care Centres.
We will be running a five-day mini event with support from the Manx Care Advisory and Liaison Service (MCALS) team across the island, as well as a series of community outreach activities, including:
- Noble Foyer – Monday, June 17, 10 a.m. to 1 p.m.
- Onchan Library – Tuesday, June 18, 11am to 1pm
- Ramsey Shoprite – Wednesday, June 20, 10am to 12pm
- Peel Shoprite – Thursday, June 21, 10am to 12pm
- Tynwald Street Paramedic Crossing – Friday, June 22, 10am to 12pm
The Manx Care Friends and Family Test (FFT) is a simple questionnaire that assesses how service users, regardless of age, health and background, rate their experience of Manx Care services. It is quick, simple and anonymous and everyone has the opportunity to answer the questions when using Manx Care services.
Service users, carers and families can get involved in a number of ways:
- Fill out the form and post it in the feedback box on the Manx Care website
- Scan the QR code on the poster on the Manx Care website to access a direct link to complete the survey
- This can be returned to the Experience and Engagement Team using the flyer and prepaid envelope.
We also develop innovative ways to ensure that children, people with disabilities and those with language or literacy issues can participate.
Since the Manx Health FFT began rolling out across the Isle of Man Medical Centre in August 2022, almost 19,000 pieces of feedback have been given by users of the service, making it the island’s biggest initiative to listen to healthcare opinions.
The majority of feedback has been positive, with around 90% of service users rating the service they receive from Manx Care as good or very good. This is a huge morale boost for the hard-working Manx Care staff.
However, some people have told us how their experience could be improved, often explaining their ratings and making suggestions. This important feedback has driven improvements both big and small at Manx Care. Service users have told us that improvements in communication and waiting times are the areas we must improve the most, and we are implementing initiatives such as the Recovery and Resilience Programme, as well as learning on the spot from feedback, to ensure we deliver the best possible experience.
The Experience & Engagement Awards highlighted some good practice and a high level of ‘Good/Very Good’ ratings. Individual teams across Manx Care were awarded certificates and their successes are shared with Manx Care on our intranet pages.
Updates and information about the campaign will be posted on Manx Care’s social media pages throughout the week.
Karen Maddox, Head of Experience and Engagement, said:
“We want everyone to understand that they can provide feedback at any time. Everyone’s voice counts and helps us understand what’s going well and what can be improved. Have your say today and help make Manx Care better for all of us.”
You can complete the Manx Care Friends and Family Test Survey.
[ad_2]
Source link
