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Dubai, UAE, August 27, 2024 /EINPresswire.com/ — In today’s increasingly automated world, Keolis MHI, the region’s leading rail management and transportation solutions organization, emphasizes the irreplaceable role of its people. While technology plays a vital role in improving efficiency, Keolis MHI prioritizes the human touch to ensure a welcoming, comfortable and efficient travel experience for passengers.
Thinking from the passenger’s perspective: Improving passenger satisfaction through collaboration
Keolis MHI uses its “Think Like a Passenger” program, a global partnership program with its subsidiaries, to prioritize customer satisfaction and establish itself as the preferred mode of transportation in any city it operates in. The program allows for customization based on specific network needs and is based on three key commitments:
• Collective Design: Use insights from passengers and employees to identify areas for improvement and design solutions that exceed expectations.
• Smart Choices: Throughout their journey, passengers are offered a range of options to personalise their experience.
• Richer Experience: Go beyond the basics to deliver new experiences that make public transportation the preferred choice for commuting.
Think like a passenger
The approach caters to customers and regular feedback that focuses on various elements that are continually improved and change with the seasons. Some examples include providing quality service; maintaining proper temperature, cleanliness and sanitation throughout the day, and ensuring emergency alarms are functioning properly.
Meanwhile, customer service solutions: assist with travel mode selection, provide information before and during traffic disruptions, and actively listen to passengers’ concerns in real time.
In addition, Keolis MHI has introduced Keolis Signature Service (KSS), a commendable approach that provides personalized assistance, innovative service delivery methods, and goes out of its way to ensure a smooth, hassle-free experience.
“In today’s transportation landscape focused on automation, Keolis MHI recognizes the enduring value of human interaction. We believe technology is a powerful tool, but it cannot replace the warmth, empathy and local knowledge our people bring to the table,” said Vikas Sardana, Chief Operating Officer, Keolis MHI. “Our ‘Think Like a Passenger’ program ensures our employees understand passengers’ needs and provide them with a welcoming and comfortable journey. This human touch is what sets Keolis MHI apart and makes us the first choice for travelers.”
Vikas added: “By prioritising the human touch, we create a harmonious travel environment that goes beyond just getting from point A to point B. Our employees focus on passengers’ needs, offering assistance and a friendly smile. This focus on passenger well-being ensures a positive experience that keeps people coming back and choosing public transport. We believe public transport should be a smooth and enjoyable part of any journey, and our people-centric approach helps us achieve this.”
Keolis MHI: A global leader in human-centric transportation solutions
Keolis MHI combines global expertise in managing a wide range of public transportation systems with a commitment to the human element to become a leader in transportation. Their approach goes beyond technology, emphasizing a deep understanding of passenger needs, developing a skilled and motivated workforce, and driving continuous innovation. This comprehensive strategy positions Keolis MHI at the forefront of the evolving global transportation landscape, ensuring success across a broad range of mobility solutions.
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