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Mexico City – Ticketing company Ticketmaster alerted its Mexican users on Saturday that its database had been hacked and personal information, including bank card information, had been compromised.
“We regret to inform you that this incident may have involved your personal information,” the company said in an email, which was also posted on social media by users.
The article said the company’s database was breached between April 2 and May 18 by an “unauthorized third party” who obtained information from a database “in the cloud hosted by an external security service provider.”
Based on this information, unauthorized third parties could potentially obtain names, basic contact information, and payment card information, credit and debit cards, and expiration dates.
“We have thoroughly investigated this incident with the help of an external third party in cybersecurity and have worked extensively with the competent authorities and have filed a formal complaint about such incidents with the competent authorities so that they can take action within their jurisdiction,” the conductor noted.
Likewise, it noted that it had implemented stricter technical and administrative measures to improve the security of its systems and customer data.
“These measures include rotating passwords for all accounts associated with the affected cloud databases, reviewing access permissions, and increasing alerting mechanisms implemented in the environment,” he concluded.
In light of the facts, it asks users to remain vigilant, take necessary steps to protect themselves from identity theft and fraud, and monitor accounts, account statements, and credit reports for signs of suspicious activity.
A few months ago, Ticketmaster suffered one of the largest hacks in its history, when a group of cybercriminals called “Shinyhunters” stole personal data of at least 56 million customers, which were offered in the form of a database on a specialized forum for about $500,000.
Ticketmaster has been the victim of cyberattacks in the past, while “ShinyHunters” have been linked to large-scale computer attacks against companies like AT&T or Pizza Hut. JS
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