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The Madagascar Electricity and Water Company (JIRAMA), whose reputation has been damaged by its poor service quality, has recently decided to impose sanctions on its customers. In an official letter, the state-owned enterprise made it clear that it will impose penalties on companies that do not regularize their invoices within the prescribed period. Specifically, these penalties will result in a 5% increase in the amount of the monthly bill, and the subsequent consequences may be as serious as permanent interruption of service or seizure of electricity meters.
In a press release issued yesterday, JIRAMA clarified that these new measures will come into effect starting with invoices issued in August. In addition to the penalties, the company announced that it would also bring forward the deadline for issuing invoices, a decision that has drawn strong criticism from subscribers. Thus, the invoice issuance date will be brought forward to the 10th of the month, while maintaining the practice of informing consumers of payment deadlines through official announcements.
These new regulations are far from appealing to Malagasy consumers, who have already expressed dissatisfaction with persistent power outages and water supply problems in the Antananarivo interconnection network. Left with no other options, customers are forced to face the consequences of repeated power outages and severe water shortages, as well as repeated delays in the delivery of heavy fuel oil, which is essential for powering thermal power plants.
For weeks, JIRAMA customers in the capital have been living in uncertainty, often left in the dark due to the development of permanent and rotating blackouts. In fact, just this week, a new rotating blackout schedule was put in place and its terms were communicated to customers. The instability of electricity and water supplies has also been noted by the population, who believe that these new sanctions only seem to increase the pressure they are under, rather than sparking a constructive dialogue to improve the current situation.
In this climate of growing discontent, JIRAMA users wonder if these fair sanctions will actually be put in place, despite the fact that they have to bear the brunt of the mismanagement of the company’s resources and infrastructure. Expectations from JIRAMA are therefore high, both in terms of the quality of the services provided and the company’s responsibility to its customers, who expect significant and lasting improvements in the near future. The current situation therefore raises questions about the sustainability and effectiveness of the announced measures, while highlighting the legitimate expectations of Malagasy consumers.
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