Juan Santamaría Airport has added 30 new self-service check-in kiosks. Have you used them?

These kiosks are located at three different locations throughout the venue.

Airport concessionaire Aeris said the new equipment was state-of-the-art and promised better ergonomics for users. These machines are used for baggage check-in and tagging to reduce waiting time.

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“These kiosks not only increase efficiency, but also allow passengers to better understand the processes they must follow due to their ease of use,” said Ricardo Hernández, Executive Director of Aeris.

Each team has Facilities for the blind, suitable for people with reduced mobility.

The installation of these self-service terminals meets the passengers’ growing demand for self-service. In 2023, these units completed 727,543 passenger operations, a 35% increase from 2022. As of 2024, this number has exceeded 350,000.

In addition, the information booths They are a prelude to the use of biometric technology at Juan Santamaría AirportAeris has retained a technology in its strategy.

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According to the company, the design of the self-service checkpoint Allows for the addition of cameras to enable biometric processing from airport entrance to gate.

The transactions that users can perform at these kiosks are:

• Verify service with airline.
• Airline selection.
• Enter your reservation number.
• Ticket printing, seat changes (if any) and baggage check-in.
• Scan your passport into the machine slot to print your ticket and baggage tag.
• After self-check-in, hand in your baggage at the airline counter.

Juan Santamaría remains the country’s main airport. 60% of arrivals come through this airportaccording to the Costa Rican Tourism Institute (ICT).