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It must be admitted that Zalando rarely has problems, but once in a while it is not uncommon. Last year, we told you the story of cThe 18-year-old Belgian girl spent nearly 700 euros on the order, but encountered some problems After receiving the package…this time, a completely different story happened to Audrey.
She confides Return information : “I ordered a beach bag from Zalando. The listed price was 44.95. Then, when I received it, I saw on the label that the price was 29.95€. I contacted Zalando to inform them of the price difference and express my dissatisfaction. Their response was that the price would remain at 44.95€. I think it is not normal to sell it at a price higher than the listed price.”
In an interview, Zalando gave this explanation: “Zalando operates on a wholesale model and a franchise model through its partner program,” meaning that certain items are sold by its partners. In this case, they are not responsible for the prices charged.
legal?
But this does not exempt the partners from legal responsibility, since it is not allowed to sell at any price: “We require our partners that the price printed on the label of the goods transported is the same as the price displayed on the website as defined by the regulations as the market”.
If an inspection is carried out, it appears that certain items have been overlooked, which was the case with the bag Audrey purchased. Although Zalando did not intervene at first, they eventually agreed to refund Audrey the difference in price.
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