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Old Mutual (Malawi) Limited has reiterated its commitment to ensuring financial inclusion through its digital platform which includes WhatsApp chatbot and USSD code accessible through any mobile phone.
The company’s head of marketing and corporate affairs, Patience Chatsika, said in an interview that the company’s digital platform is crucial to ensuring that Malawians have greater access to Old Mutual services wherever they are.
Chatsika said the platform, which will come into effect from September 2023, will improve customer experience by enabling the digital menu to be accessed using mobile phones by dialling the USSD code *329# and contacting +265 (0) 883 329 329 via WhatsApp.
“Currently, both platforms allow customers to apply for Old Mutual products and request a call back for general enquiries,” she said.
The great thing about this platform is that you can select the product you want by dialing *329# or sending a “Hi” message on the WhatsApp chatbot.
“We can call you back, reducing the need for customers to come to our branches in person or call to make inquiries,” she said.
Chatsika believes that the launch of the digital platforms demonstrates the company’s commitment to digital transformation and enhancing customer experience, and so far we have seen these platforms redefine the way customers interact with our company while removing barriers and simplifying financial transactions.
“These platforms allow our customers to easily control their savings, insurance and investment needs from anywhere through their mobile phones with access to TNM or Airtel networks, while the WhatsApp chatbot can be accessed from anywhere in the world as long as there is an internet connection,” she stressed.
She said currently, customers can apply for products such as the Mthunzi funeral plan, Tsogolo savings plan, unit trusts, among others.
Old Mutual (Malawi) Limited provides services through a range of focused products including life insurance, asset management, unit trusts, property management, pension services and funeral services.
Old Mutual has been operating in Malawi since 1954.
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