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Gleb Kolesnikov, legal adviser of the Regional Association for the Protection of Consumer Rights, explained that in such cases, visitors to Belarusian cafes, restaurants and other similar places may demand re-cooking of dishes or a refund of their money.
It all depends on whether the catering establishment warns that there may be differences between the images of dishes on the menu and the dishes actually served to visitors. If such a warning is given, then the rights of customers will not be violated when the picture on the menu shows one food and another is displayed on the table.
In other cases, the discrepancy between the dish served and the image on the menu violates the consumer’s right to obtain a product of adequate quality or to receive correct information about the product being sold, Famous Kolesnikov in a commentary to the newspaper “Arguments and Facts in Belarus”.
Therefore, according to Article 1, paragraph 1, visitors to the premises. Legal “About Consumer Protection” may require you to prepare a new dish corresponding to the picture on the menu, or refund the full amount paid for the dish in accordance with the provisions of Article 3. 20 of the same law.
According to Article 1. Article 20 of the Consumer Protection Law provides that if a product of substandard quality is sold and the seller fails to indicate its defect, the consumer has the right to choose to request:
- Replace defective products with quality products,
- Reduce the purchase price of the goods proportionally,
- Eliminate product defects immediately and free of charge,
- Reimbursement of costs for eliminating product defects.
Earlier, Telegraf.news cited lawyers explaining whether cafe management can kick out a Belarusian who orders a cup of coffee or tea and sits in front of a laptop if the use of electronic devices is prohibited in cafes. All conditions and rules for serving tourists in cafes must be included in local regulatory documents and must not conflict with existing laws.
We also wrote that a Minsk resident was blacklisted from a cafe in the capital after celebrating her birthday. According to her, the reason was that the restaurant “violated the reservation rules.”
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