They started a lawsuit against Ecojet for not providing compensation to passengers

The Telecommunications and Transport Regulatory Authority (ATT) on Tuesday began sanctions proceedings against Ecojet Airlines after it cancelled scheduled flights without compensating passengers. Due to the recent incident on a flight from La Paz to Santa CruzAccording to the ABI report, the company has seen signs of failure.

Néstor Ríos, executive director of the ATT, reported that this “isolated incident consists of an attack during a protest, stressing that violence should not be resorted to by any party.”

“The incident affected 63 passengers and preliminary investigations showed that Ecojet will not provide corresponding compensation to those affected. Therefore, the preparation of charges has begun and if the case is considered serious, sanctions could reach 10,000 UFVs (housing promotion units).”

Authoritative sources said Ecojet suspends flights for unplanned maintenance; However, it reminds operators that the regulatory entity complies with fine Ensure that user rights are respected for any irregularities in regular monitoring, especially in the case of unplanned cancellations.

In addition, he noted that ATT held a meeting with Ecojet management last week to discuss the capacity and sustainability of its air services.

“at the moment, Ecojet operates two aircraft He stressed that as the agency responsible for ensuring the quality of transport, ATT has directed Ecojet to come up with a sustainable plan within 48 hours, which would establish a mechanism to ensure that delays and cancellations affecting passengers are addressed.

Rios urged people to call the toll-free 24-hour hotline at 800-10-6000 to report any violations.

ATT reminds citizens that if their flight is delayed or cancelled due to the airline’s fault, they are entitled to the following compensation:

– It takes 2 to 4 hours: You are entitled to a snack and a phone call.

– It takes more than 6 hours: In addition to snacks, you can also enjoy lunch or dinner, depending on the time, and receive compensation equivalent to 25% of the value of your ticket.

– Flight Cancellation: According to an agency report, if a flight is cancelled and passengers are not at their place of residence, they are entitled to accommodation and transportation to and from the airport.