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Series of steps:
Who of us has not bought a product and, upon arriving home, discovered that what he bought, whether it was a piece of clothing, a device, or a pair of shoes, was not what he had imagined, either in terms of size or quality, and he was forced to return it to the store where he had bought it, or to exchange it for a more suitable and useful one that would guarantee the time provided for by the Consumer Protection Act, while keeping the invoice?
But what is surprising is that a large number of merchants and sellers who sell goods in small stores rather than large well-known malls, although some call their stores “centers”, refuse to accept returns or exchanges as allowed in most other countries and in accordance with consumer protection laws, especially in view of the economic recession and the current low sales and shopping activities caused by high prices.
reject
Despite the Ministry of Internal Trade and Consumer Protection’s warning to all companies and shops in Damascus, the situation in which sales outlets in Damascus’ commercial markets do not return sold goods regardless of their condition is considered a blatant violation of consumer rights. Consumer RightsUnder the Consumer Protection Law, we can return counterfeit, fake, defective or substandard goods in accordance with approved specifications and recover their price from the seller within a specified period.
The citizen (Hadir) explained that she bought a dress for her little daughter from a store, but when she got home and measured the girl, she found that the dress was too small. Two days later, she bought a different size or dress, but the seller refused to return the dress, saying that the dress had been sold at that price and could not be returned or exchanged. Knowing that there was no sign indicating that the goods could not be exchanged or returned, she was forced to contact the “Consumer Protection” and complain to the store to request a replacement.
Non-refundable and non-exchangeable
Dr. Abdul Razzaq Al-Sheikh, a professor at a private university, pointed out that the law is clear and the Ministry of Domestic Trade and Consumer Protection warned shops and shopping malls not to write the words “goods sold are not returnable or exchangeable” or any other similar phrases on sales invoices or inside stores, or any publications targeting consumers that are inconsistent with the statutory rights of consumers to return defective or adulterated goods, violate the rights of consumers, and to remove these phrases from all commercial shops and sales outlets.
He explained that the existence of illegal activities in the market showed that the penalties in the early stage were weak, which led to businesses taking advantage of the matter passively and damaging the rights and interests of consumers.
(The existence of violations in the market indicates that the penalties have been weak in the past period of time)
Consumers have the right to return products
Mohammed Maher Beida, the director of consumer protection in Damascus, stated that “Decree No. 8, according to its article 4, regulates the cases of return or exchange, which refers to the right of consumers to replace materials, products or goods once for the same type or the same value, without incurring any costs, within 3 days of receipt”, and that the seller is obliged to replace and return the goods within a week of purchase if they are found to be defective or faulty. It cannot be replaced with another of the same type or the same value.
((Return and exchange of goods as provided for in Article 4 of Order No. 8))
abuse
He points out that the consumer has no right to exchange goods if the nature of the material, product or good, its characteristics or the method of packaging prevents its exchange or return, or if it is impossible to exchange or return the goods. He returns it to the condition in which the item was delivered, or if the material, product or good is a consumable and deteriorates quickly, the third case is if the material, product or good is not in the same condition due to the consumer (such as misuse), or if the material, product or good is manufactured according to special specifications specified by the consumer, it was in such a condition when the goods sold were delivered and it complies with these specifications.
Bayda called on citizens to promote a culture of complaints if they feel they are being treated unfairly and to proactively call the complaint hotline 119, which is designated by the ministry and operates 24 hours a day, and to obtain invoices proving that they obtained the materials, products, goods or services, including the type, transaction date and price paid.
He noted that the Ministry of Domestic Trade and Consumer Protection had issued a decision warning sellers not to place the words “goods sold are not returnable or exchangeable”.
He added: In the case of refusal to return or exchange goods, the complaint is handled by organizing a judicial investigation in accordance with the law, or by making an exchange or return and the complainant giving up the complaint.
(The Ministry of Domestic Trade and Consumer Protection issued a decision warning sellers not to indicate that “goods sold are not returnable or exchangeable”)
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