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MANZINI – Swaziland Airways passengers were once left waiting for about an hour on a plane reportedly because the flight was waiting for a princess.

This was disclosed by a stakeholder at a consultation meeting hosted by Swaziland Airways at The Gorge Hotel yesterday morning. The stakeholder began by congratulating Air Swaziland for its achievements over the past year. He then expressed his disappointment with the airline based on his own experience at King Swaziland III (KMIII) International Airport. He said he and other Swaziland Air passengers were booked on time but had to wait about an hour because the flight was waiting for a princess.

He said as customers, they were affected and some of them missed their flights as they were connecting to other destinations such as Dubai. “I plead with Air Swaziland to take us (customers) seriously,” the stakeholder said. He also suggested that the airline should not think about politics while doing business and set up a suggestion box where customers can write their suggestions on where and how the organization can improve. Apart from that, he said the company has a lot of potential to grow and contribute to the development of the country.

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On the other hand, Air Swaziland management assured stakeholders that they will improve their services. They also stressed that they already have a website where customers can submit their suggestions. They said that there is a Quick Response (QR) code on the back of their flights and after scanning, they will be directed to the website where they can submit their suggestions, experiences and complaints. On another note, Royal Swaziland National Air Partnership (RENAC) CEO Qiniso Dhlamini was asked about concerns recently raised in Parliament by MPs as to why Air Swaziland flights to the OR Tambo International Airport had more empty seats than flights operated by Airlink.

In response, the CEO said one of the main purposes of the stakeholder consultation meeting was to inform them (stakeholders) that in response to Air Swaziland’s entry into the market, competitor fares had been reduced. Therefore, he said, they encouraged stakeholders to continue to support them so that they can continue to operate, which would also mean that fares would also remain low. However, he said that if they do not receive the support they need, they will be forced to close down, which would mean that there will be a monopoly in the industry and airfares may increase.

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The CEO said one of the factors was that initially, when passengers wanted to connect at OR Tambo International Airport but had purchased two or more tickets separately, they had to even check their luggage in Johannesburg, which was a hassle for them, so they ended up choosing competitors. However, he was quick to highlight that they have now found a solution to this challenge. The CEO also said that another influencing factor is the connection time as some passengers are concerned about the long connection time. He said that this issue can be solved if their stakeholders can support them as it will increase their fleet which will allow the airline to increase the frequency of flights. He said that when the frequency of flights increases, the connection time will definitely decrease.

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