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one A computer failure caused the entire Santiago Metro Line 3 to stop operating around 6 p.m. on Thursday.confirmed Pamela Barrows, Corporate Operations Manager.
“We regret the inconvenience caused to our customers and we have stopped Line 3 due to a problem with the system that automatically operates the service,” the executive said in a radio interview. Bio Bio.
“We deployed all our teams to overcome this glitch. “We are working with the Public Transport Agency to overcome this emergency,” Barros added, referring to the RED buses that support the transportation of passengers from Cal y Canto and Quilicura stations, as well as the University of Chile and Jaime Castillo Velasco stations in La Reina.
“This was a server failure and we are conducting a full review of these systems, trains and tracks to restore service in the next few minutes,” the executive said. Restoration of service may take approximately 30 to 40 minutes.
He added “Our focus right now is to overcome the outage and restore service, and we will review what happened and what the cause of the outage was at a later date.”
Metro Line 3 connects 21 stations along a 25km route between the commune of Quilicura in the north and La Reina, east of the capital.
Evacuate passengers
Due to the situation, passengers in stations on the line are being evacuated and will have to find other travel alternatives.
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