Revolutionize customer experience and employee engagement with advanced contact center integration

Gear fans and experts across industries appreciate the benefits of taking a proven product and making it even better through enhancements and extensions. Experienced customer service professionals use contact center integration to do something similar.

At Intermedia, we understand this goal. That’s why we offer multiple integrations of cloud communications on our products application market.

Learn how to streamline your workflow with contact center integration. As a result, you’ll provide a better platform for your team and a better service for your customers.

Key points:

• Software integration is when two different programs can share information automatically and seamlessly.
• Contact center integration helps you increase productivity, enhance analytics, and improve customer experience.
• Intermedia Contact Center has pre-built integrations with a variety of popular applications.
• You can let developers create custom APIs to integrate your favorite business software with your contact center.

A brief description of contact center integration

Software integration is the process of connecting two different applications. Programs can then seamlessly share data and update each other. Contact center integration, therefore, refers to connecting a cloud contact center platform to another business software that handles different tasks.

Integration is possible through the use of application programming interfaces (APIs). These APIs provide rules that allow two independent programs to communicate in real time.

Many top programs, including Intermedia Contact Center, come with pre-built integrations “out of the box.” These ready-made integrations target popular industry software.

What if your favorite program doesn’t have pre-built integrations? Don’t worry! and API platformyou can ask developers to integrate the software into your contact center for full functionality.

What contact center integration can do for your business

Contact center integration allows you to combine the power of different software to achieve greater goals efficiency and productivity. Because systems automatically update each other, your agents spend less time entering data and validating information. This allows your employees to focus on more important problem-solving tasks that require human contact.

For example, 74% of companies Use customer relationship management (CRM) software. Contact center integration lets you call customers without leaving your CRM. Likewise, when you collect customer information while using contact center software, the program can instantly populate your CRM with the appropriate data.

Faster data collection means better analysis. You collect more information and your business processes it for quick insights that show you how to optimize your contact center.

Of course, this is all in the name of providing a better customer experience. By improving your service, you’ll improve customer retention and potentially see an increase in cross-sells and upsells, leading to higher revenue.

Intermedia’s Top 7 Contact Center Integrations

See which contact center integration Intermedia’s customers like the most.

1. Media consortium

Surprisingly, contact center platforms lack integration with internal private branch exchangeWhen your agents need to reach out to subject matter experts across the company or collaborate on tasks outside of a remote contact center environment, there’s no need to switch between applications. Contact Center and Unite provide a truly unified communications experience that is the foundation for effective customer service. You can even use integrations like Across both platforms Further enhance your service capabilities.

2. Salesforce

Salesforce remains one of the most commonly used CRMs, 20% share of that market. If you are already using it, you can integrate it into Intermedia Contact Center, make calls directly from the application, and register call logs and other related data in the client file.

3. Relaxation

Many hybrid and remote teams have embraced Slack and are looking to enhance its capabilities by integrating it into their contact centers. Doing so allows you to send real-time alerts to quickly mitigate problems.

4.Zendesk

Zendesk is another popular CRM that customers love for its ease of use and is another one of our top contact center integrations. My favorite feature is the automatic screen pop-up with the customer’s information when you get an incoming call.

5. Immediate service

If you manage workflows in ServiceNow, you can improve the customer journey with contact center integration. Easily record call details and keep a record of interactions in the customer record.

6. The next generation

Healthcare organizations need contact center integration to streamline communications while maintaining regulatory compliance. Intermedia’s contact center integrates with NextGen to speed up patient verification by automatically displaying a secure dashboard with information about each call. This helps your agents avoid wasting time looking for patient details.

(Expert Tips: Other excellent Electronic health record integration Those with similar capabilities include MEDITECH, Cerner Millennium and Epic Care. )

7. Smart Connection

Hosted service providers reselling Intermedia Contact Center can take advantage of pre-built ConnectWise integration to enhance customer service. It doesn’t require extensive training or implementation costs, maximizing agent efficiency while helping customers.

Get the platform with top-notch contact center integrations now

With Intermedia Contact Center, you can further enhance your team with contact center integration. Contact us today Learn more about how our platform can help you deliver the ultimate customer experience.