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Last Monday the deadline for filing income tax returns began, a process that more than 6 million Colombians must complete this year and is essential for calculating part of the revenue that the country will receive for this concept. However, despite Dean’s plans, a series of failures caused trauma and influenced some people to comply with this requirement.
To address these issues and help those affected, the tax authorities have taken several actions such as setting up a unified command post, opening direct channels for complaints and claims, and now implementing a shift system during the festive long weekend.
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This was explained by the Director General of the National Tax and Customs Administration, Jairo Orlando Villabona, who said that in order to ensure that taxpayers receive prompt attention and are provided with support and guidance so that they can submit their tax obligations on time, During the holiday weekend of August 17-19, the country’s contact points will be staffed.
With this, the official added, interested taxpayers can fully complete the declaration process by simply contacting the nearest contact point and requesting guidance and support on their case.
Income tax return.
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“In our unified command post, we work tirelessly To address unexpected situations due to the high demand from users on our platform, that is why we have a large number of officers ready to answer their questions and accompany them in this process,” Villabona Robayo said.
Regarding the unexpected situation due to the high demand of users of the physical platform, the director reiterated that “all our institutional capabilities are focused on guaranteeing technical standardization to facilitate the process for taxpayers, which has allowed us to receive 860,000 tax returns, including 512 billion US dollars.”
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According to Jairo Orlando Villabona, a total of 44 cities across the country will be in the spotlight during the upcoming holiday season, which will be completely free and will focus mainly on The taxpayer completes the process of filing a tax return.
“Citizens are invited to consult the schedule and location of this special attention day on social networks and on the entity’s website www.dian.gov.co so that they can join and be able to advance their tax procedures,” added Director Dian.
The agency finally warned that given the importance of the reporting process “Under the guidance of the unified command post, we have worked tirelessly to resolve incidents arising from high user demand on our platform. Intermittent situations have occurred in the process of creating and updating electronic signatures and formal declaration documents.”
Jairo Villabona, Director of Dian
Courtesy – CGN
Incidents reported by taxpayers and public accountants advising natural persons include errors when signing statements, long waiting times to load the Muisca platform, failures to save draft statements, inconsistencies in previously saved information and figures, calculations of net income tax on the Muisca platform and repeated crashes.
In view of this, Dean recalled that it has been continuously optimizing the system together with the technology provider, the number of civil servants handling income tax declaration and signature certification procedures has doubled, and the opening hours of 049 have been issued. On Saturdays during the validity period, additional services will be provided at 56 contact points across the country.
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