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People late for flight quarrel at Almaty airport over text messages
Because of the text message. The late passengers in Almaty screamed and almost overturned the check-in department. However, FlyArystan sent a message saying that the flight would be delayed by an hour and the plane would take off on time. The angry passengers even destroyed the check-in department’s computer.
Author: Shapagat Merzabekova
August 20, 2024
Galym Imangaliev, Acting Director of the Air Traffic Control Department at Almaty Airport:
— During the inspection, it was found that a 31-year-old woman and a 55-year-old man behaved rudely, insulted airline employees, smashed the check-in counter display, and violated public order. The traffic police took action against these citizens, namely filing an administrative case for minor mischief and intentional destruction or damage to other people’s property. The collected materials will be sent to the court.
The flight was scheduled to fly from Almaty to Astana. Due to text messages, several passengers were unable to reach their destination on time and were even punished for fighting. FlyArystan attributed the delay to a short-term technical problem. Subsequently, the remaining passengers of the flight were sent to Astana on a subsequent flight. As compensation, vouchers for 50,000 tenge were provided to the delayed passengers. So we canceled the existing duties.
Talant Hasenov, Manager, FlyArystan Airlines
— Passengers who missed the flight were entitled to change to the next flight or get a full refund. As compensation, the airline gave all passengers a ticket for 50,000 tenge. The call center staff contacted the stranded passengers. The conflict between them was resolved. They are on the next flight.pWent to Astana.
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