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《EL NUEVO DIARIO》, Santo Domingo – Against a backdrop of the usual complaints from citizens about long lines and precious waiting time, the number of users of the sun on Friday dropped significantly, through First time or renewal of your passport book.
Over the years, Dominican institutions have made progress in automation and the use of new technologies to improve the efficiency of civil service needs. The panopticon of the past was abolished and replaced with a streamlining and security of personal documents.
He explained it this way Edgar Díaz, Director of Passport Renewal and Issuance, General Directorate of Passports; who assures that everything is about education and awareness of the citizens, “Unfortunately, at the educational level, the citizen’s attention span exceeds his or her attention span. In the system you choose the date and time. Due to bad experiences in the past, they come at 6 in the morning, but their appointment is for 11 or 12 noon,” he argues.
He stressed: “The system is planned to provide services on a daily and hourly basis.”
Asked by The New Daily about the total number of issuance or renewal requests he manages every day, he said, “At a national level, hundreds of requests are received and how the system fulfills them is parameterized to serve the number of people who have”.
About 75,000 laptops per year
«On a general level Processing 65 to 75,000 passport applications per month“He explained. This is equivalent to 2,500 to 3,000 notebooks, depending on the day, month and unit,” the expert listed.
He mentioned the demand in terms of services or types of requests, saying that the issuance or renewal of six-year passbooks was the most requested by Dominicans, “with a balance of 60% between new passbooks or first-time requests.”
Regarding VIP passport books (the acronym for “Very Important Person”), he insisted that they are not the most in demand and the new ten-year renewal is no longer a priority, i.e. a regular service.
User groups wait in the passport waiting room for processing. (Photo: Felix Lara)
Electrical system failure
In recent days in Pasaportes, the service was affected by a failure in the energy system, and the director argued that energy had been restored due to a situation that had occurred in the system.
«We worked in the early hours of the morning and managed to restore the system and the way it is parameterized, we increased the number of employees to meet the excess demand caused by the lack of it. As of today, the system is operational and the way it is planned is determined, ”he explained.
Services include General Directorate of Passports Services provided to citizens include passport authentication, renewal due to aging, renewal due to adult fatigue, and aging of notebooks for minors.
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