Important Disclosure About Internet Speeds

“Aztelekom” LLC commented on the problems of weak Internet speed and violation of subscription conditions.

MMC told Day.Az that following the information published in the mass media regarding the violation of the users’ right to refuse service by “Aztelekom” MMC, we inform that the relationship with users will be regulated in accordance with the contract for the provision of the relevant telecommunications services and the requirements of the applicable law.

Therefore, taking into account the contractual terms and the requirements of current legislation, if the user wishes to refuse the service related to the implementation of the new tariff, he can submit a request in writing to stop the telecommunication service within 30 days from the date of the introduction of the new tariff. In this case, due to the refusal of service, the subscriber is required to return the ONT modem and the cost of the equipment is not required.

Regarding the information in the mass media that the Internet speed provided by “Aztelekom” LLC does not meet the contract conditions, we would like to inform you that the provision of Internet services is carried out in accordance with the contract conditions signed with “Aztelekom” LLC. At the request of the subscriber, it is ensured that technical faults in the Internet service are eliminated.

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When registering applications related to weak network speed, it was found that the problem mainly stems from the following three reasons:

Compatibility of equipment. In order for the Internet speed to reach 100 Mbit/s, the device (computer, laptop, phone, etc.) used by the subscriber must support this speed. If the network adapter or Ethernet port of the device does not support 100 Mbps or higher, the actual speed will be lower. Modem and router configuration. Internet speed may be limited if the modem or router is not configured correctly. For example, if the modem version is older or not configured correctly, it may not provide high speeds. In addition, if some parameters of the Wi-Fi router (channel selection, bandwidth) are not set correctly, a significant decrease in Internet speed over Wi-Fi will be observed. Not configuring the wave shape. The propagation of Wi-Fi waves depends on the environment and the wave band used. For example, while the 2.4 GHz band has a greater coverage, it has lower speeds and is more susceptible to interference. While the 5 GHz band offers higher speeds, its coverage is limited. If these waves are not configured correctly, Internet speed will be reduced.

In case of any technical difficulties, “Aztelecom” users should dial “170” to contact the call center, and “Baktelecom” users should dial “155” to contact the call center.