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this CGE agrees to initiate a collective voluntary process (PVC) to administer compensation for customers affected by prolonged electricity supply disruptions After the storm at the beginning of the month.
The move was positively evaluated by the director of the National Consumer Service (Sernac), Andrés Herrera, as it will allow compensation to be negotiated for consumers in a limited time.
“As of today, we begin working with the CGE in order to reach an agreement as quickly as possible that will allow us to establish compensation and reparations for the consequential losses suffered by consumers and customers.and the mental damage suffered during these days of long cuts,” he said.
With this, CGE joins power company Enel, Sernac has set up a task force to provide the most appropriate compensation to the affected families.
The compensation that Sernac will begin negotiating with the company is different from the discounts for unsupplied energy in the next bill announced by some power companies, including CGE.
However, both are legalIn PVC, factors such as moral loss, loss of food, medicine or damage to cultural relics are taken into account.
On the other hand, Cernak mentioned the case of Saesa, Frontel and Luz Osorno, which announced on Monday that they would discount tickets, an action they themselves classified as “beyond the legal provisions”.
Sernac believes this is incorrect. Because discounts for non-supplied energy or compensation for different damages are not only provided for in the law.
The head of the organization said that the proposal of these companies (Saesa, Frontel and Luz Osorno) is not correct and that it is expected that in addition to compensation for the non-supply of energy (Electricity Law), compensation will also be paid for various damages to people’s lives, recorded in the Consumer Law.
To this end, Saesa, Frontel, Codiner and Chilquinta have all initiated a compensation procedure (PVC) in Sernac, but unlike CGE and Enel, they have not yet accepted it, so they will be required not to agree to the adoption of the consumer compensation law.
In this sense, Andrés Herrera believes “This is again a unilateral statement, and there is no guarantee that the compensation provided by the three companies meets legal standards.”
“It needs to be made clear that both the compensation provided for in the Electricity Act and the compensation provided for in the Consumer Act are statutory compensation that businesses are obliged to provide in the event of an unjustified power outage or disconnection,” he added.
Sernac has repeatedly insisted that if any company is unwilling to accept these efforts, it will act decisively to file a class-action lawsuit with all affected cities and neighbors.
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