Dutch privacy watchdog warns companies using AI chatbots

Dutch privacy regulator Netherlands Data Protection Authority The European Union has issued a warning against companies’ use of artificial intelligence chatbots following a number of incidents in which private information, including medical details, was leaked.

The Associated Press said that employees using digital assistants such as ChatGPT to answer customer questions or summarize large documents may save time, but also pose risks to data protection.

In one case, a family doctor’s assistant entered a patient’s private information into a ChatGPT-based program, which was then stored on the tech company’s servers and potentially used to train the software, the Associated Press reported.

Spokeswoman Karin said people must trust that their medical information is safe. Broadcasting company NOS“But once that information is in the system, you no longer have control over it.”

Another incident involved a data breach at a telecommunications company where an employee entered a database containing addresses into a chatbot.

The Associated Press said that if a company allows the use of AI chatbots, then they need to reach a clear agreement with employees regarding the use of AI chatbots.