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customer private bank Complaints about issuance of old banknotes Instead of a new one from the branch, the bank then promised Check and understand the situationHe also pointed out that banks Only issue currencies that meet the requirements National Bank of Ukraine (NBU).
This is learned from customer complaints on professional forums Ministry of Finance. “I was at the branch ordering currency and a strange man walked into the cash register right in front of me, the cashier closed the window and asked me to wait but I heard their entire conversation. “Would you choose 2006?”“But you won’t take new ones with stamps on them?” ETC. d. Then, when he left, the cash register opened. For good reason, the cashier only gave me old junk ”, the message said.
Privatbank responded promptly to the customer’s complaint. Commitment Check But he pointed out Banks only accept and issue currency that complies with NBU requirements Payment is considered not only on the territory of Ukraine, but also In others it is based on signs of wear and tear.
If the client is not satisfied with the currency brought, you can receive hryvnia or Reorder for another date. If other institutions refuse to accept cash from customers, then the annual You can file a complaint with Bank Negara.
In Ukraine, there are certain rules for accepting banknotes. may affect their treatment. According to the National Bank of Ukraine (NBU), banks, shops and other legal entities The following hryvnia banknotes are not accepted:
- Damaged by fire, water, various liquids or chemicals, etc., During the acceptance and processing process, its area may be less than 55% of the original area of the banknote;
- Two or more banknotes are damaged causing them to bond (sinter), It is not recommended that a bearer individually compromise the integrity of a group of bonded banknotes;
- Contaminated by chemical and radioactive substances, Any toxic organic substance that affects or may have an adverse effect on human health.
As OBOZ.UA reported earlier, a PrivatBank customer complained After recharging your Binance account All his accounts were blocked. He made three transfers from card to card (p2p) before the bank decided to end its relationship with him.
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