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right Microsoft Copilot It’s so high that many major Australian organizations have signed up to participate in Microsoft’s early access and pre-release testing process.
According to Microsoft, 70% of Copilot users Reportedly, they are more productive, and overall are 29% faster on tasks like searching, writing, and summarizing. As Microsoft and its partners embed AI products directly into PCs and processes, Copilot adoption will only accelerate.
Gartner recently published a series of “gotchas” for Copilot.these are things that Australian organizations need to consider in order to fully consider an implementation plan and benefit from the capabilities provided by Copilot.
What are the pitfalls of Microsoft Copilot?
Gartner’s four categories of issues highlight issues that may arise during Copilot implementation or may cause unexpected challenges for companies. These issues are divided into four categories: management, security, information governance and user experience.
administrative
Organizations may face increased risks and costs if:
- They don’t think about the correct configuration settings.
- Reporting tools lack granularity.
- Options for scaling Copilot and managing costs are unclear.
Safety
If the use of Copilot is not managed properly, it can lead to an increased risk of exposure through over-sharing of information. In addition, there are new attack surfaces to monitor.
Information Governance
Without first developing the ability to prioritize content sources, mitigate the risk of content and application sprawl, and manage the new retention and compliance challenges that Copilot introduces, organizations may not get the high-quality response they expect from Copilot.
user experience
The assumption that people would accept Copilot and start using it as if they were comfortable with it appears to be wrong, with many organizations reporting higher than expected change management workloads.
due diligence
All of these issues suggest that Australian organisations need to first fully understand what Copilot can bring to the business, how to use it, who in the organisation can use it and why they need it.
Without due diligence and strategic deployment, organizations are likely to be surprised by the unexpected emergence of AI, leading to inefficiencies, increased expenses, and even reduced productivity.
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Australia’s position on the AI adoption curve
Gartner senior analyst Nate Suda told TechRepublic that Australia is not significantly different from the rest of the world in terms of Copilot adoption or potential pitfalls.
These pitfalls essentially show that Copilot and other AI applications are not that different from digital transformation a few years ago or cloud computing a decade ago. In each case, people recognized the value of the technology but did not understand the cost and value it would bring.
look: Australia is rapidly adapting to the world of generative AI (TechRepublic)
“Everyone in the C-suite is under tremendous pressure. It’s not just the CIO. If you’re the CEO, shareholders are putting pressure on you to explain what the company is doing in AI,” Suda said.
“Most people understand there’s a ton of potential here, and we’ve been talking about this for a year now. So for a lot of organizations, now is the time to get going. 2023 is a brand new year where we can be amazed and curious about this and experiment a little bit. Meanwhile, the conversations we’re seeing in 2024 are more like ‘We’ve been playing with this for a year, and now we don’t need a POC. We don’t need an MVP. We want to start seeing ROI.’”
Copilot is seen as an excellent opportunity to start advancing AI projects; however, the pursuit of ROI may lead organizations into one or more of Copilot’s pitfalls.
How can Australian organizations use Copilot?
Microsoft has been working closely with Australian companies through the development of Copilot. In September 2023, Microsoft announced that through its invitation-only early access program, Many organizations are using Copilotincluding AGL, Data#3, Bupa, NAB, Powerlink Queensland, Rest Super and Suncorp.
In April 2024, Microsoft announced that several Australian organizations, including Australian Super, Powerlink Queensland and TAL, had Adopts Copilot to specifically enhance its cybersecurity capabilitiesThe ROI here, according to Microsoft, is that experienced security analysts using Copilot were 22% faster and 7% more accurate.
Copilot is also considered a tool that can help upskill inexperienced cybersecurity professionals and teams and address the ongoing security skills shortage.
look: Can Australia escape its cybersecurity skills shortage?
Public services are also turning to Copilot, with more than 50 agencies announcing they have Start a six-month trial of CopilotThe program involves more than 7,400 civil servants using the technology.
The project, coordinated by the Digital Transformation Agency, re-emphasized the similarities between AI and transformation in the impact they have on organizations as they adopt solutions.
“The Australian Public Service and the Australian Taxation Office will continue to identify opportunities to improve our digital government performance, as evidenced by our first OECD ranking, and work towards improvements in the coming years for the benefit of all Australians,” Digital Transformation Agency chief executive Chris Fechner said at the time.
“These goals complement the government’s future mission to harness emerging technologies and deliver secure, ethical and modern data and digital technologies by 2030.”
Can Microsoft Copilot achieve this?
Now that companies have moved beyond just trialing Copilot and are beginning to incorporate it into their processes, it remains to be seen whether these projects will be successful or if companies will struggle.
Digital transformation is notoriously difficult because CIOs often invest money into “big things” without doing proper due diligence, simply because they expect IT to invest in digital transformation. As a result, according to data released in 2020, 70% of the projects Failure to deliver value.
Organizations need to strategically review, deploy, and measure the results they gain from their Copilot investments.
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