Slack launches new automation features

Salesforce is further jumping on the automation bandwagon with new announcements including: relaxation This makes it easier for users to build functionality regardless of their level of technical expertise.

According to the August 26 Press release:

• Slack users can now build a workflow that automatically starts when an event occurs in a third-party application such as PagerDuty, Asana, or BitBucket.
• Customers creating workflows in Slack have access to over 50 new plug-and-play templates for common productivity use cases.
• Developers have access to more coding languages ​​and tools, so they can create custom workflows and share them with their teams.

“As relaxation “As Twitter continues to become the destination for getting work done, we’ll continue to make it as seamless as possible for users to create automated workflows and master productivity,” said Rob Seaman, Slack’s chief product officer, in a public statement.

Previously, Slack launched Generative AI-assisted tools Earlier this year.

Learn more about features

Slack Workflow Builder No-code automation tools allow users to automate the most important processes and tasks within the platform without increasing IT workload.

Previously, only actions that occurred in Slack and Salesforce could kick off a Slack workflow. These new features enable users to automatically kick off actions in third-party apps directly in Slack.

For example, if an organization experiences a critical outage, a user can log a ticket in PagerDuty. This will kick off a workflow in Slack and create an incident channel, add team members, set up canvasSalesforce said that all relevant information will be shared with PagerDuty. Team members will have the context they need to efficiently resolve issues in their workflow.

Another new feature is the ability to easily build workflows in Workflow Builder, a plug-and-play tool with access to more than 50 new pre-built templates. This is designed to let users quickly build automated processes for common business tasks, which might include starting a project, collecting survey data, and creating IT work orders.

Additionally, new tools in the Slack developer platform are designed to Customized workflow Easier. When users need to build specialized workflows, they can use Slack’s open API and developer tools to create custom steps.

The new features allow developers to:

• Create and manage custom steps on the Slack app settings page with an intuitive user experience.
• Enhance an existing custom Slack app with custom steps so that it can be used in Workflow Builder, allowing end users to connect Slack apps to time-saving workflows.
• Access more programming languages ​​to develop these custom steps, including JavaScript, TypeScript, Python, and Java.

Salesforce said the enhancements to Workflow Builder are now available to all Slack customers.

Employers demand increased productivity

No-code development platforms are increasingly popular in software development because they allow non-IT personnel to create applications without having to know how to code.

Low-code tools that require some basic coding skills are also becoming more popular in the enterprise. Gartner predict By 2026, developers outside of formal IT departments will account for at least 80% of the user base of low-code development tools, up from 60% in 2021.

According to the 2023 Slack reportAmong them, 71% of business leaders face pressure from management to push their teams to be more productive with the help of these no-code and low-code platforms, but 70% of IT leaders are also concerned that growing business demands will stifle innovation.

More importantly, 77% of users They believe that if they can automate routine tasks, they will be much more efficient. Salesforce says that no-code, user-friendly automation is becoming a must-have tool for enterprises to achieve this goal and improve work efficiency without increasing the burden on IT.

Slack’s new features are designed to give developers and end users the tools they need to easily automate any business process on their work applications, Seaman said.

One of Slack’s product principles is “Don’t make me think,” Seaman said. “We apply this principle to a historically technical and time-consuming area of ​​automation so that it becomes an intuitive and enjoyable driver of productivity — for everyone.”