Social Insurance ranks second in Digital Experience Maturity Index

The Social Insurance General Organization has been ranked second in the Digital Experience Maturity Index 2024 released by the Digital Government Administration. This achievement is an extension of the organization’s significant efforts to achieve higher levels of customer satisfaction and enhance their digital experience. While Social Insurance has maintained its position in the Platinum category since the previous cycle in 2023, its significant improvement to second place reflects its efforts in developing digital platforms and services and improving the beneficiary experience.

The Digital Experience Maturity Index involves four main axes: measuring beneficiary satisfaction, evaluating user experience, platform mechanisms for handling beneficiary complaints, and evaluating possible digital technologies and tools for digital platforms. There are more than 20 sub-evaluation criteria under the four axes. The index aims to improve beneficiary satisfaction, enhance their digital experience, and improve interaction with them based on international indicators and best practices. It also connects with the strategic direction of digital government, improves Saudi Arabia’s ranking in international indicators, and accelerates the pace of digital transformation.

The social insurance index score was 91.18%. The number of digital platforms evaluated reached 39 government platforms, and more than 175,000 participants participated in the evaluation.

It is worth noting that the e-Government Service Maturity Index measures the level of digitalization and development of government services provided to the public within the framework of improving the quality of life and improving government service delivery.

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