Zendesk Sell Review (2024): Features, Pricing, and Benefits

About Zendesk Sell Starting Price: $19 per month. Key Features: Power Dialer. Mission player. Mobile applications. Pipeline analysis. Open API for integration.

Zendesk Sell is a simple, modern Customer Relationship Management Zendesk offers a sales management (CRM) solution that includes tools for measuring productivity, providing a better customer experience, and gaining visibility into reporting and analytics. CRM Features Zendesk Sell offers more benefits.

Zendesk Sell Pricing

• Sales Team: It costs $19 per agent per month when billed annually or $25 per agent per month when billed monthly. This tier includes up to two customizable pipelines, task and appointment settings, a powerful API, and more.
• Sales growth: It costs $55 per agent per month when billed annually and $69 per agent per month when billed monthly. This plan includes all sales team features as well as product and price books, sales reports, forecasting, and more.
• Sales Professionals: It costs $115 per agent per month when billed annually and $149 per agent per month when billed monthly. This includes all Sell Growth features as well as lead and deal scoring, task automation, advanced permissions, and more.

Zendesk Sell Key Features

Customize dashboards

Zendesk Sell is a centralized platform that serves as a hub for managing leads, contacts, and account information. Quick access to this information gives you complete customer context before a call or meeting. Any user can view and customize 10 drag-and-drop widgets to monitor sales goals, deal activity, and tasks through a performance dashboard.

Mission Player

Zendesk Sell offers a suite of productivity tools, such as the Task Player. This tool allows users to complete daily sales activities, such as outreach and follow-ups, without distractions. The Task Player is designed to make task completion faster and easier. It displays the context of each individual task at the top of the screen and displays the leads, contacts, or deals related to that task on a single page.

Pipeline analysis

Zendesk Sell gives businesses full visibility into reporting and analytics so users can plan, track, and analyze their sales process. With pipeline visibility, users get accurate forecasts to predict deal volume and revenue growth, as well as advanced analytics. The pipeline analytics feature analyzes lead and deal progress to quickly identify bottlenecks at each stage of the pipeline and take immediate action.

Power dialer

Sales reps can leverage custom call lists to automatically cycle through prospects or customers so they can quickly reach them. Whether it’s a follow-up meeting, telemarketing or lead generation, this reduces dialing time and increases productivity. After each call, users receive a call summary pop-up where they can record the outcome of the call and any relevant notes. Users can also create tasks and reminders before moving on to the next call.

Zendesk Sell Pros

• 14-day free trial.
• Users report that the layout and interface are clean.
• Integrate with Microsoft Teams, WhatsApp, and more.

Zendesk Sell Cons

• Reports of poor user support for the system.
• Users reported that the system was running slowly.
• Limited email automation.

Zendesk Sell Alternatives

software	Zendesk Sales	Zoho CRM	HubSpot	Pipeline Driver
Reporting and analytics	Limited	Advanced	Advanced	Advanced
Multi-channel communication	Yes	Yes	Yes	Yes
Artificial Intelligence Tools	No	Yes	Yes	Limited
Mobile Apps	Yes	Yes	Yes	Yes
Free Trial	14 days	15 days	No	14 days
Starting Price	$19 per user per month	Free starting price	Free starting price	$14 per user per month

Zoho CRM

Zoho CRM is powerful Collaborative CRM SoftwareWith its 360-degree view of customer profiles and automated processes, businesses can handle all sales activities, from lead generation to deal closing. While Zendesk Sell can integrate with some social media, Zoho CRM’s omnichannel marketing scope is extensive and perfect for businesses looking to leverage social media for lead generation.

For more information, visit our Zoho CRM Review.

HubSpot

HubSpot was our highest scoring Free CRM SoftwareHubSpot offers a powerful lifetime free version that is easy for businesses to get started with. HubSpot also offers AI tools such as conversation intelligence. If you are looking for a tool with powerful integrations, I would recommend HubSpot over Zendesk Sell.

View our complete HubSpot Review Learn more details.

Pipeline Driver

Pipedrive is a scalable solution with intuitive pipeline and lead management features. Small Business CRM ProviderSimilar to Zendesk Sell, Pipedrive doesn’t offer a lifetime free version of its product, but Pipedrive does have more premium plans and features to choose from.

Read our Pipedrive Review for more insights.

Review Methodology

When evaluating Zendesk Sell as a CRM software provider, I considered its core product, CRM Pricingease of use, etc. I scored Zendesk Sell based on my own internal scoring criteria, which explicitly takes into account the most important considerations when choosing CRM software.

Here are the criteria I considered when reviewing Zendesk Sell:

• cost: Transparency of costs, payment options and prices compared to industry standards.
• Core features: Standard features of common CRM providers, such as pipeline management or lead scoring.
• Advanced technology products: Unique or industry-specific features that a provider may offer in addition to its core features.
• Easy to use: Can be easily navigated or implemented by users with different technical skills.
• User Reviews: Average user feedback on the provider, whether praising or criticizing features, platform UI, or support.