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Through the website latiasegura.davivienda.sv and messages on digital channels, Davivienda provides content aimed at educating and thus preventing financial surprises arising from malicious and fraudulent behavior. Courtesy
Banco Davivienda is committed to guaranteeing the security of its financial services and products to its customers and users through its different platforms; therefore, it continues a campaign that seeks to share simple advice to protect financial information and money management, avoiding risks and fraud, available on the website latiasegura.davivienda.sv.
On this occasion, Davivienda once again invites you to follow the safety recommendations, which emphasize keeping your passwords safe, avoiding purchases from unsecured websites or Internet connections, always entering the address of the official page, avoiding clicking on unknown links or links received from unknown persons, etc. In addition, always verify that the transaction is carried out in a working ATM network.
Davivienda El Salvador advises customers to memorize their secret PIN and try not to write down their passwords; in addition, make sure that others cannot access your passwords, change your passwords regularly and never assign the same password to different products: savings cards, checking accounts, credit or debit cards, etc.; or media, such as: audio, Internet, ATM machines, etc.
It also advises not to trust emails that suggest you enter a transaction channel (online banking or apps) or provide information. This is a type of fraud known as “phishing”, an illegal practice in which criminals steal information by setting up web pages that resemble e-commerce. Similarly, there is another type of fraud known as “deep fakes”, which are videos made using artificial intelligence and posted on social networks, usually featuring publicly recognized figures, encouraging people to “invest” in the platform.
For Salvadorans who are considering investing, consider the following advice:
Be skeptical of opportunities that offer easy returns in a short period of time.
Investigate the validity of the offer by consulting the official website or competent entity.
- After confirming the validity of the offer, it is recommended to proceed without intermediaries, unless they are duly authorized professionals, and to avoid providing personal and financial information to third parties.
For those who use ATM machines, it is recommended to frequently check whether the ATM machine is in good working condition, report any foreign objects in the ATM machine opening or on the keypad immediately to the respective bank or financial institution, and as a precautionary measure, use the nearest ATM. It is recommended that you never follow instructions or directions on the notice attached to the ATM that asks you to enter the card code multiple times, do not enter the PIN until the ATM screen displays it, and always make sure to press the cancel key before leaving the ATM.
Banco Davivienda invites you to check your balances and account statements regularly through online banking or the Davivienda El Salvador APP and to report any discrepancies immediately to the bank. For any concerns or questions, or to report theft or loss, customers can call the Contact Center 24 hours a day, 7 days a week at 2556-0000 option 1-1, or through the Davivienda El Salvador APP or online banking
www.davivienda.com.sv.
Avoiding fraud is in the hands of customers and users. Davivienda will never ask you for your username, password or access code for online banking, Davivienda SV APP or DaviPlata.
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