A resident of the Uralsk said that FlyArystan was ready to give a tip of 4 million tenge

Jazira Musina:

— my daughter three The registration waited for hours. There is video to prove it. My daughter was crying, I was being contacted by phone. Later, a representative from the airline came up and said, “Come with me.” Let’s go” he said. I said, “Don’t go anywhere with him, go to the police station.” The teenager left the teenager alone — Irresponsible. My daughter took the next flight at 9:15 the next day. This morning, Fy Arystan apologized and offered 4 million tenge as moral compensation. I refused. Because they should be held responsible.

The domestic budget airline registered only one of the 12-year-old twins. The other one did not fit on the plane. But both twin girls had tickets. After this incident, the Civil Aviation Committee conducted a comprehensive inspection of FlyArystan Airlines. As a result, the budget retailer was fined 3 million 600 thousand tenge for leaving the teenage girl alone in a foreign city. The airline involved in this dispute also offered the teenager a hotel and tickets for a flight the next day, which was reasonable. But they rejected the offer.

FlyArystan Airlines:

— The girlfriend of the passenger’s mother refused to stay in the hotel and took the child with her with the permission of her legal representative. The next day, Zere Ghalieva flew to the Urals as an unaccompanied child passenger under the supervision of the flight attendants. In this case, the airline fully acknowledges its fault. We are deeply sorry for what happened and assure you that this situation does not meet our service standards at all.