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I researched just about every business phone system on the market. In the process, I discovered the best SIP trunking providers based on price, setup, customer service, features, and integrations.
Top SIP Trunking Providers Compared
Essentially, most SIP trunking providers offer similar services. However, there are some nuances to consider, especially pricing, location, integrations, and overall value.
| Nextiva | ||||||
| RingCentral | ||||||
| Large room | ||||||
| Go to Connections | ||||||
| Intermediates Alliance | ||||||
| 8×8 |
Nextiva: Best SIP Trunking Provider
With a quick and easy SIP trunk implementation process, Nextiva eliminates the common headaches associated with setup and getting started. With metered and unmetered plans, it’s a great choice whether you rarely make calls or have a team of agents answering them throughout the day.
Why Nextiva
Nextiva is an affordable, no-frills solution. Small businesses and large enterprises can move communications to the cloud with SIP trunking, an all-in-one business phone system, a powerful contact center solution, or a combination of all three. Whatever your needs, you can count on Nextiva’s exceptional customer service.
Price
- Measurement: $14.95 per month + $0.008 per minute after the first 100 minutes.
- Not metered: $24.95 per month with no per-minute charges.
feature
- Online account, user and line management.
- Built-in fraud protection.
- Enhanced 911 functionality.
- Automatic failover routing.
- Detailed call log.
- Free local or toll-free phone numbers.
- 100 minutes are free on metered plans.
- Massive volume discounts.
- In most cases, it can be set up the same day.
pros and cons
| advantage | shortcoming |
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RingCentral: Best for Enterprise
RingCentral is known for being a world-class cloud phone system that also offers flexible SIP trunking, low-latency voice connectivity, and support for phased cloud migrations. With a vast library of over 300 pre-built integrations, you’ll be able to sync your modern system with your other business tools as you transition.
Why I chose RingCentral
Midsize and large businesses that need a range of communications capabilities or a guided approach to cloud migration will love RingCentral. Their powerful phone system, contact center solutions, and SIP trunking options in over 50 countries give you all the flexibility you need to modernize your communications in a way that makes sense for your business. You can even choose to host your data in the US, Canada, UK, or Germany.
Price
Cloud Connector is RingCentral’s SIP trunking and cloud switching solution. Pricing is based on a custom quote. Since it’s meant for businesses and large teams, you can expect it to be one of the more expensive options on my list.
feature
- Get expert guidance as you move to the cloud.
- Supported in over 50 countries.
- Large library of pre-built integrations.
- There is a toll-free number if you need it.
- Automatic failover routing at all times.
- Fully redundant architecture.
- Centralized management of all VoIP, contact center and SIP users.
pros and cons
| advantage | shortcoming |
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Ooma: Best for SIP and IP trunking
Ooma is best known for its easy DIY phone systems for homes and offices. However, it also offers enterprise support for SIP and IP trunking, as well as for a variety of other complex communications needs. While some SIP trunking providers don’t offer any extra features, Ooma includes analytics, customizable call flows, and centralized device management.
Why I chose Ooma
Unlike many of the other providers on my list, Ooma supports analog PBX systems as well as IP-enabled devices. You can also take advantage of IP trunking for other types of communications beyond voice. It has no problem handling video conferencing, messaging, and other types of data. This also unlocks IP-enabled device integration and general internet connectivity.
Price
Ooma’s Enterprise Communications services offer both SIP and IP trunking. Pricing for these services is customized to your needs. Despite the word “Enterprise” in the name, Ooma is known for its affordability and focus on ease of use for businesses of all sizes; you can expect pricing to reflect that.
feature
- Supports voice, video, SMS and messaging.
- Built-in call analytics and call flows.
- Supports analog PBX systems.
- Unlimited usage options.
- Simplified device and user management.
pros and cons
| advantage | shortcoming |
|---|---|
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GoTo Connect: Best Integration
GoTo Connect offers a SIP trunking service in addition to its feature-rich VoIP and call center platform. However, it stands out for its deep integrations with well-known CRM systems, collaboration tools, support platforms, and marketing automation suites. In addition to standard SIP trunking capabilities, you can also connect your traditional phone system to the tools your team uses every day.
Why I chose GoTo Connect
From automated call recording, click-to-dial, and engagement tracking to in-app notifications, ticket creation, call scheduling, lead management, and audience segmentation, your team can enjoy a more connected communications experience. You can also adjust the bandwidth of each trunk based on demand, so you don’t overpay for unused capacity.
Price
All GoTo Connects plans are based on a quote tailored to your business. This depends on the features you require, number of users and contract length.
feature
- Tight integration with popular tools.
- Automatic failover routing option.
- Fine tune bandwidth adjustments.
- Centralized device and user management.
- The rates for all types of calls are reasonable.
pros and cons
| advantage | shortcoming |
|---|---|
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feature
- Fully redundant, fail-proof architecture.
- The bundle plan comes with 300 minutes of free long distance calls.
- Lots of optional features such as voice mail, fax, auto attendant.
- Five-star 24/7 customer service.
- Intuitive monitoring portal.
- Automatic notification system.
pros and cons
| advantage | shortcoming |
|---|---|
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8×8: Best global coverage
8×8 stands out in the SIP trunking market with its global infrastructure. The company’s SIP trunking services are acclaimed for their reliability and sophistication, as well as the excellent support that comes with them. With 16 data centers across five continents, the company offers a complete PSTN replacement service in more than 40 countries, support services in 157 countries, and high-quality calls through local routing.
Why I chose 8×8
In addition to its extensive network, 8×8 supports a range of features including local and toll-free numbers in multiple countries, redundancy for reliable service, and competitive pricing. Its focus on call quality and reliability, coupled with an architecture that ensures no single point of failure and guarantees low packet loss and latency, also makes it an excellent choice in terms of performance.
Price
8×8’s SIP trunking services are based on a custom quote, depending on your country, business size, and a variety of other factors.
feature
- 40 countries/regions have achieved full PSTN replacement.
- 157 regions supported.
- Superior quality through local routing.
- 16 data centers across five continents.
- Guaranteed low packet loss and low latency.
pros and cons
| advantage | shortcoming |
|---|---|
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How do I choose the best SIP trunking provider for my business?
Choosing a SIP trunking provider requires evaluating your business communications needs, your budget, and the specific features the provider offers. Look for a provider with reliable uptime, quality customer support, scalability options, and compatibility with your existing PBX system.
You should also choose a SIP trunking provider that offers a comprehensive VoIP solution to ensure you are prepared for future cloud migrations. Instead of adding new users to your SIP trunks, you can place them completely in the cloud from day one.
Doing this with the same provider allows for centralized user management.
method
I used a combination of my own experience, customer feedback, case studies, and detailed spec sheets to write this guide. I started by listing dozens of SIP trunking providers and then narrowed it down to the best ones using the following criteria:
- customer satisfaction: I look for consistent positive feedback across various review platforms to ensure reliability and user satisfaction.
- Feature Set: We examined the breadth and depth of features offered by each provider, highlighting those that primarily aid business communications.
- Pricing Transparency: I favor vendors that provide clear, straightforward pricing information so that businesses can more easily understand their potential investment.
- Easy to integrate: A key consideration is how well each SIP trunking service integrates with existing business systems to minimize disruption during implementation.
- Scalability: I evaluated each provider’s ability to scale with the growing needs of the business, ensuring the service could adapt to changing requirements.
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